Pertaining to Ancestry, please do not hesitate to contact us at #-#-#.
If you have any questions regarding this or any other matters ******* has any questions orĮrrors that she would like to report going forward, she is welcome to use the Help resolve these concerns in the links below:Īgents are employed globally to assist Ancestry members with any questions orĬoncerns they may have. If she is experiencing similar errors, we have included further information to Support line for further assistance and confirmed the matter had been resolved. ******* expressed difficulty in linking a DNA test to a family tree *******’s expectations and weĪppreciate her taking the time to share her concerns. Our customers’ satisfaction in the highest regard.Īpologize that our service did not meet Ms. AtĪncestry®, we are committed to providing excellent customer service and hold Title: Rachel, Executive Office Response Team I have also been a member for many, many years and I pay monthly. I would like to be able to use Ancestry as I have the highest subscription available.
I am not getting what I am paying for, I am getting a lot of excuses and runaround.
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They did offer 6 months free subscription, BUT what's the point if the subscription does not work. I have tried other search engines, Ipad, Iphone, different computers, laptops etc., this is not the CUSTOMER'S issue it is Ancestry's!Įach time you call Ancestry you are guaranteed to be on the phone with the Philippines for at least ONE hour, and never receive a resolution. Once it's corrected? I pay money for this service and I used the TOOL daily until Ancestry shut the tool down. When I called on 4-20-23, Carla "supervisor" advised that the previous cases, were NOT referred for correction to their "IT department." She gave lots of excuses and advised that "once it's corrected I would received an email." poor serviceĤ-20-23 same issue case ******* spoke to Carla, also a total waste of my time he did NOTĤ-17-23 same issue case ******** spoke to George, total waste of my time. I pay for the service $69 +/- monthly!Ĥ-14-23 same issue case ******** spoke to Mike "supervisor" he was supposed to send "an email to their IT" to correct the issue. ISSUE I CAN'T link any of my DNA kits to ANY of my trees. If you have any questions regarding this matter, please do He may contact us at with the above information.
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****** may have placed his order, we requireĪs much of the following information as possible:įull Address on Order, Including Zip Code His account in order to review this matter. ****** is referring to occurred over a year ago, we are unable to locate Payment information if it was processed within the last year. Please note that we are only able to search our system for Title: Kaity, Executive Office Response Team Would be able to revisit the original request.Īny questions regarding this matter, please do not hesitate to contact us at Once we have received this additional information, we ****** please contact usĪt with any of the following information: Information he provided, we would ask that Mr. Based on the extended length of time that has elapsed and the other The screenshot that he attached to his complaint shows an order from March ofĢ022. ******’s name or email address in our system. Providing excellent customer service and hold our customers’ satisfaction in
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